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Make a Complaint
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Make a Complaint
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Complaint
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Customer
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Attachements
Complaint Target
-- Indicate the airport where the incident occoured --
Airline
Airport Service
Ground Handling Service
-- Identifique o Alvo --
Flight Info
Ticket No.
Booking Reference
Flight No.
Date
From
-- FROM --
To
-- TO --
Connection(s)
-- Connecting airport (if any) --
Scheduled Departure Time
Scheduled Arrival Time
Actual Departure Time
Actual Arrival Time
Ticket price
Currency
CVE
BRL
EUR
USD
XOF
Reason for Complaint
Reasons *
What was the reason for denied boarding?
-- Choose an option --
Overbooking
Lack of Identification Document
Lack of Documentation Required for Traveling
Closed Check-in
Passenger Fail or Delay in Boarding
Failure to comply with the time indicated on the boarding card to present at the boarding gate
Rowdy Passenger
Have you been offered a choice between reimbursement and re-routing to the final destination?
Yes
No
What was your choice?
Refund for whole ticket price
Refund for non-used flight coupons
Re-routing to the final destination
Flight No.
Flight Date
What was offered?
Only refund was offered
Only re-routing to the final destination offered
Flight No.
Flight Date
Did you receive any assistance from the airline or its representative at the airport?
Yes
No
What type of assistance did you receive?
Lunch
Dinner
Refreshements
Place of accommodation (hotel or other) (in case the delay resulted in an overnight stay)
Transfer between airport and place of accommodation (in case the delay resulted in an overnight stay)
Communication facilities (telephone calls, fax or e-mail messages)
Other Services
Indicate other services
What happened to your luggage?
Delivery delay
Damage / Violation
Loss
Other
Specify Other- Baggage
What happened to your cargo?
Delivery delay
Damage / Violation
Loss
Other
Specify Other - Cargo
Specify Other
Description of Facts
Next
Personal info
Name *
Document Type *
Passport
ID Card
Document No. *
Nationality *
Choose an Option *
Address
Adress Line 1 *
Adress Line 2
Post Code
City *
Country *
Choose an Option *
Contatos
Telephone
Mobile
Email *
Next
Attachments
- Document Type -
Complaint Form
Identification Document
Ticket
Baggage Irregularity Report
Baggage Tag
Boarding Pass
Expense receipts
Other Evidence
Remarks
Submit!
