DENIED BOARDING

Is the refusal to carry passengers on a flight, although they have presented for departure with confirmed reservation for the flight and presented for check-in in advance as required by the air carrier, tour operator or authorized travel agent in writing, including by electronic means, or presented up to 45 minutes before the published departure time if no specific time was indicated.

If you are denied boarding against your will, due to non-availability of seat on the flight, the airline is obliged to:

• Re-routing you to your final destination and required to provide you assistance: meals, non-alcoholic beverages (as deemed appropriate during the waiting time) and communication. If overnight or additional stay is needed: hotel accommodation, transport between the airport and place of accommodation (hotel or other);

Or, alternatively

• Reimbursement of the cost of the ticket within seven days: full cost of the ticket for the part or parts of the trip not made, or for the part or parts of the trip already made if the flight is no longer necessary in relation to your initial planned trip. Additionally, and where appropriate, offer you a return flight to the first point of departure.

Remark - In the event of self-assistance, you must request and keep receipts for the costs of meals/accommodation/transport in order to request reimbursement from the airline.

According to articles 4, 7 and 8 of the Decree-law nº 35/2006, of 26 June, which establishes passengers rights in case of denied boarding against their will, flight delay and cancellation, and creates the respective penalties regime.