Rights




BAGGAGE

In Cape Verde:

and

The Aeronautical Code of Cape Verde incorporated in its domestic legal system, international solutions for the protection of the passenger’s interest for baggage damage in air carriage, disciplining and instituting a specific regime of civil liability.

In this regard, it was referred to the regulation itself to set an amount for compensation in case of destruction, loss, damage or delay of baggage in the domestic air transportation and limits of liabilities, harmonizing them with the prices established in the Montreal Convention.

LIABILITY OF THE CARRIER:

DAMAGE ON BAGGAGE

The carrier is liable for the damage sustained in case of destruction, loss of, or damage to of the checked baggage, only upon the condition that the destruction, loss of, or damage to has occurred during the time that the checked baggage was under supervision of the carrier. However, the carrier shall not be liable if, and to the extent that the damage is the result of inherent defect, quality or vice of the baggage itself.

In case of unchecked baggage, including personal belongings, the carrier is liable if the damage resulted from its fault, its servants or agents. 

BAGGAGE DELAY

The carrier is liable for the damage caused by the delays of the air carriage of the baggage.

EXTENT OF COMPENSATION FOR DAMAGE:

Liability for delay, destruction, loss of, or damage to of the baggage is limited to 1.288 SDR (approximately 176.291,00 CVE) per passenger, unless a special value has been contracted.

DEADLINE FOR COMPLAINTS

If a baggage is lost or suffers damage, delay or destruction, the passenger should file a written complaint to the air carrier as soon as possible.

If no complaints have been registered within the delays here mentioned, no action will be intended against the carrier, except in case of fraud committed by the carrier:

BAGGAGE FAILURE – In these cases, the complaint must be filed immediately after discovering the failure and or in case of the baggage, at the latest within 7 days counting from its reception;

A baggage is considered lost when it does not reach destination within 21 days counting from the date it should have arrived.

When filing a written complaint, it is important to annex all evidence, receipts related to your case: delays, destruction, loss or baggage failure.

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