PROHIBITION OF REFUSAL FOR TRANSPORTATION
The air carriers, its agents or its tour operators cannot refuse, on grounds of disability or reduced mobility:
- A booking for a flight with departure of an aerodrome located in the national territory or from an aerodrome located in a third State to an aerodrome located in the national territory, in case the air carrier is a national air carrier;
- To embark a PRM in an aerodrome located in the national territory or from an aerodrome located in a third State to an aerodrome located in the national territory, in case the air carrier is a national air carrier; as long as the person in cause have a valid ticket or reservation.
However, the air carrier or its agents can refuse to accept a booking or embark PRM’s if it is:
- To respect the rules of security established by international or national rights policy, or to comply with the rules of security established by the aeronautical authority, PRM’s may be asked to be accompanied by another person;
Moreover
- In case the dimensions of the aircraft of its doors make it impossible to embark or transport the PRM’s in cause;
In case of the situations described above, the air carrier or its agents must inform immediately the PRM’s in cause the reason of that decision, in writing, within 5 days from the request date.
The air carriers or its agents must show reasonable efforts to offer acceptable options to the person in question and to ensure that security requirements will be met and be put immediately available to the public, in an accessible format and at least in the same languages than for the passengers, the rules of security that apply to the PRM’s, as well as the restrictions to his transportation or the transportation of his equipment of mobility due to the dimension of the aircraft.
