TICKET

The Ticket establishes the air transport contract between the passenger and the airline.

The purpose of the air transport contract is to set a balance between passengers and airlines rights and duties.

Airlines and their agents for the provision of services related to the intermediation of the commercialization of the ticket must enter the following information in the reservation when issuing the ticket:

• Gender;
• First name and, where appropriate, the passenger's last two surnames;
• Nationality;
• Date of Birth;
• Type of identification document;
• Identification Document Number;
• Expiry date of ID document;
• Telephone Number, (of the country of residence and, where applicable, of the country of destination);
• Email.

The Ticket must contain the following information:

• Name and, when applicable, the passenger's last two surnames;
• Name of issuing airline;
• Place and date of issue;
• Itinerary of the trip, including all stopovers;
• Time and date of the service to be provided, in accordance with the rules laid down by the carrier issuing the ticket;
• Class of service, fare basis or other data identifying the type of transport;
• Amount of the fare for the air transport service in national currency;
• Individualized amounts relating to the payment of government fees, taxes, airport tariffs or any other amount that has the characteristic of being passed on to government entities;
• Total amount paid by the ticket purchaser in local currency;
• Payment method;
• Fare rules and restrictions on the use of the ticket, where applicable;
• Baggage allowance, by type, volume and weight;
• Identification of the carrier carrying out the flight, in the case of code sharing;
• Identification of the successive carrier, where applicable;
• Time of arrival at the departure aerodrome(s);
• Boarding procedures and requirements established by the airline, according to the nature of the flight.

A sale receipt, itinerary summary or equivalent document must be issued, and made available to the passenger in paper or electronic format.

The validity of the ticket is one (1) year from the date of its issuance, subject to the conditions of the application of the tariff.

The ticket is personal and non-transferable. However, transfer from one person to another shall be subject exclusively to the rules that the carrier imposes on it, notwithstanding the requirements which the aeronautical authority may establish with respect to the identification of a passenger.

Fares rules must be available and kept updated by airlines at all its points of sales, services and on their websites.The Passenger has the right to receive, from the airline, in the Portuguese language, clear and objective information regarding its conditions of carriage.