TICKET

The Ticket is the transport contract between passenger and airline.

The purpose of the air transport contract is to set a balance between passengers and airlines rights and duties.

The Ticket must contain the following information:

• Name and, when applicable, the passenger's last two surnames;
• Name of issuing airline;
• Place and date of issue;
• Itinerary of the trip, including all stopovers (routes, origin and destination of the flight, date and time);
• Class of service, fares or other detailed information that identify the type of transport;
• Fare of the air transport service in national currency;
• Detailed amount ​​of all government taxes, fees, airport charges;
• Total amount paid for the ticket in national currency;
• Payment method;
• Fare rules and ticket restrictions;
• Baggage allowance, by type, volume and weight;
• Identification of the carrier that effectively operates the flight, in cases of "code share" flights;
• Identification of the successive carrier, where applicable;
• Scheduled time for check-in;
• Airline procedures for boarding, according to the nature of the flight;
• Date of birth, in the case of passengers aged 12 or less, in addition to complying with all other previous formalities.

A sale receipt, itinerary summary or equivalent document must be issued, and made available to the passenger in paper or electronic format.

The validity of the ticket is one (1) year from the date of its issuance, subject to the conditions of the application of the tariff.

The ticket is personal and non-transferable. However, transfer from one person to another shall be subject exclusively to the rules that the carrier imposes on it, notwithstanding the requirements which the aeronautical authority may establish with respect to the identification of a passenger.

Fares rules must be available and kept updated by airlines at all its points of sales, services and on their websites.The Passenger has the right to receive, from the airline, in the Portuguese language, clear and objective information regarding its conditions of carriage.